Retningslinjer for angrerett
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at njord.apparel+support@gmail.com or on the "contact us" page on our website.
Please note that returns will need to be sent to the following address: Askeveien 2, Sandnes.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at njord.apparel+support@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at njord.apparel@gmail.com.
Warranty and Complaint Rights (Reklamasjonsrett)
In accordance with applicable consumer protection laws, you have the right to file a complaint regarding defective or faulty products. If you receive a product that is damaged, defective, or not as described, you are entitled to a warranty claim within 2 years from the date of purchase.
To exercise your complaint rights, please contact us as soon as possible, providing details about the defect, including photos if applicable. We will evaluate your claim and, depending on the nature of the defect, offer either a repair, replacement, or refund.
The warranty does not cover damages caused by misuse, wear and tear, or failure to follow care instructions.
Dispute Resolution
Complaints must be directed to the seller within a reasonable time, cf. sections 9 and 10. The parties shall attempt to resolve any disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. The Consumer Authority can be reached at phone +47 23 400 600 or www.forbrukertilsynet.no.
The European Commission’s complaints portal may also be used to submit a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted at: http://ec.europa.eu/odr.